New Brand

Ignite is an internet service provider built to serve SMEs in South Africa. It is the result of a merger of three companies - MWEB Business, IS Ignite and the IS SME Business Unit in April 2016. We offer our clients a range of products and services, including internet access, billing, risk management, communications, employee management and an online presence. Our solutions have been designed to be simple, flexible and reliable to best serve SMEs and enable unlimited opportunities for their growth.

We believe the whole is greater than the sum of its parts and by consolidating our SME products and services we can better enable unlimited opportunities for business growth. The result is a world-class client experience and increased efficiencies.



We are particularly passionate about SMEs as they are a significant contributor to South Africa's economy and we want to be part of their journey. Our purpose is to enable unlimited opportunities for business growth; to be the spark that ignites SMEs' potential.

When Internet Solutions acquired MWEB Business in 2015 there was some confusion in the marketplace regarding branding and our different SME offerings. In order to provide clarity we decided to consolidate our SME offerings to deliver an integrated experience to our clients.
Ignite is very much part of Internet Solutions. We are focused on offering our suite of services to the SME sector in South Africa as we look to expand into the rest of Africa.
Your Client Manager has not changed. If you are unsure who your Client Manager is, please contact sales@isignite.co.za and we'll put you in touch.
No. As a result of our consolidation into Ignite your product or service name may change but our offerings remain the same. We will communicate any and all future changes to you throughout our journey.
The new branding has no effect on existing contracts signed previously with either MWEB Business or Internet Solutions. ISIgnite will honour the Services in terms of the respective contracts until such time as these contracts are terminated. Any new products will be purchased by way of an ISIgnite contract. MWEB Business client based contracts were ceded to Internet Solutions as part of the purchase of MWEB Business in 2015. You will however notice a change in the name of our legal entity, namely to Internet Solutions a division of Dimension Data (Pty) Ltd trading as ISIgnite. If you are unsure of anything, please contact your Client Manager.
There won't be any changes when it comes to VAT or Company Registration numbers. There will however be a change in the name of the legal entity, namely to Internet Solutions a division of Dimension Data (Pty) Ltd trading as ISIgnite which will apply to all clients.
For Installations please contact your Project Manager. For Sales-related queries, please contact your Client Manager. Alternatively, please contact the following divisions in relation to your query:

Email: finance@isignite.co.za


Phone: 087 354 7663


Fax: 087 354 7666


Email: support@isignite.co.za


Phone: 087 354 7663


Fax: 087 354 7666


Email: sales@isignite.co.za


Phone: 087 354 7663


Fax: 087 354 7666


The Internet Solutions family as a whole is focused on tailoring our services to the needs of our clients. Internet Solutions serve the Public Sector, Wholesale, Enterprise and SME markets and recognise the importance of SMEs in the growth of the South African economy. Internet Solutions understands the need for SMEs to be agile and lean in their business approach when dealing with fluctuating economic conditions. And that's why we've created the Ignite engagement model to be simple, flexible and reliable. Long-term commitments are not required and clients can enjoy plug 'n play solutions and self-service offerings with 24/7 support.

General

No. You buy our services month by month.
- The service you buy will be available as soon as we receive payment for it.
- You can cancel a service at any time.
There is no need to go back. At checkout you will find a list of your items as well as a check for other items you may want including items that come free if you choose them. So before check out you will find instructions for adding on bundles you may have skipped
It won't be available from the next billing period (usually, from the first of the next month).

Payments

What are my monthly payment options?
- You can send us a completed debit order form so we can automatically deduct payments from your bank account on the first day of the month.
- Or, you can pay by credit card. The first payment will go off immediately, and you can then set up automatic monthly payments.
You can't pay by bank transfer (EFT - electronic funds transfer), only by debit order or credit card.
When will my debit order be processed?
All debit orders go through on the first day of the month.
Debit orders go through on the 1st of the month.
You pay upfront for the services you buy, including upgrades.
If you buy or upgrade a service after the first of the month, you won't pay the full amount for that month. From the first of the next month, we'll debit you the full amount.
If you buy hardware or top-ups, you'll need to pay for these in full immediately.
No, sorry. You can pay only by debit order or credit card.
Payments for upgrades are the same as for new services.

You pay upfront for upgrades. If you upgrade a service after the first of the month, you won't pay the full amount for that month. From the first of the next month, we'll debit you the full amount.
Yes.
To do this, please choose the debit order payment option when you checkout. Well then ask you to complete and sign a debit order form. Your services will be available when we have this form and your first payment.
If you ask for a downgrade before the 25th of the month, your service will be downgraded from the first day of the next month.
If you ask for a downgrade after the 25th of the month, your service will be downgraded two months later.
For example:
- If you send your request before 25 February, the service will change on 1 March.
- If you send your request after 25 February, the service will change on 1 April.
Yes.
To do this, please choose the credit card payment option when you checkout. Your services will be available as soon as the payment comes through to us.

3D-Secure

3D-Secure is a relatively new way of securing online credit card transactions.
Online credit card payments go through security checks at three levels, with:
1. The bank that's being paid
2. The card association (MasterCard or Visa)
3. The cardholder's bank
MasterCard and Visa have different products but perform the kind of security check when processing an online credit card transaction.
We recognise that the SME sector in South Africa is a significant contributor to job creation and economic growth and will only become more vital to our country's progress. We want to be a part of the SME journey by providing our clients with an ecosystem of digital tools that makes running a business easier.
Basically, it makes sure you are the cardholder before the transaction goes through. How does this work?
1. The bank that issued the card is contacted
2. The bank sends a code, or one-time pin (OTP) to the cardholder
3. The cardholder uses the code to complete the transaction
4. The bank then sends an authentication receipt to the bank that's receiving the payment, together with a request to authorise the payment
Most banks will have 3D-Secure on their credit cards for online payments. If you want to make sure you're protected by 3D-Secure, please visit your bank using one of the links below:

ABSA
First National Bank
Nedbank
Standard Bank
We have kept the pricing of our products and services the same. Where products have been consolidated, we remain committed to giving you the best possible price.

RICA

For individuals:
- A certified copy of your ID book (a copy that's stamped by a Commissioner of Oaths, for example, a police officer)
- Proof of residence (any statement showing your name and physical address, for example, a rates account) that's not older than three months

For companies:
� Your certificate of incorporation
� Proof of physical address (any statement showing your company�s name and physical address, for example, a rates account) that�s not older than three months
� A company letterhead
Send your documents to Ignite by:
- Email: rica@isignite.co.za
- Fax: 086 743 7063
By law, we need these documents no later than five days after you buy something from us for the first time.
If we don't receive them by then, we'll have to stop your services until you send us the RICA documents.

AlwaysOn Wi-Fi

You can buy a top-up from the AlwaysOn website.
(We're working on a system that will tell you if you're close to using up your 1 GB before month-end.)
AlwaysOn has over 2200 hotspots countrywide, making it the largest WiFi provider in South Africa.

Find your closest hotspot by visiting the AlwaysOn website. Scroll down the page to Hotspot Finder.
Detailed instructions can be found here.
AlwaysOn user devices can connect automatically to an AlwaysOn hotspot by enabling AlwaysOnSmart on the device. AlwaysOnSmart has to be setup only once per device. Currently AlwaysOnSmart is not supported through IS Ignite.
- Call 0861 HOTSPOT (0861 468 7768)
- Email support@alwayson.co.za
The AlwaysOn helpdesk is available 24/7.

Business DSL

To find a list of your IP addresses, log on to Ignite, then go to My Services > Active > Premium DSL > Data Services Info > Static IP address.
- With Capped DSL you buy a certain amount of data to use in a month. You can use more than that, but you will be charged for the extra data you use, and at a higher rate.
- With Uncapped DSL you get unlimited data and you're charge for the data you use each month.
You can buy a top-up through the Ignite website.
Log in to Ignite
Click My Services in the top navigation bar
Select your Capped DSL product and click on View
Click the Top-Up tab and choose the top-up value you want
Check out.
No, but you can run your own SMTP/Exchange servers.
The top-up option for your account only kicks in when you reach your data limit (capped amount).
Premium DSL solution has a router included in the package. Our Business DSL Dynamic solution is ideal for businesses that already own a router and prefer to self-manage.
This depends on your DSL provider (usually, this is Telkom). Speeds range between 1 MB and 10 MB.
Yes, for one year. If your router doesn't work, please let us know so we can replace it.
If you would like DSL for your business, you will need:
- A DSL-ready service
You can ask Telkom if your phone line is DSL-ready, or we can check this for you. When you order your DSL service, choose "Yes, I need an IS-managed Telkom DSL service", along with the line speed you would like, and we'll contact Telkom directly.

- A modem or router
If you don't have a modem or router, choose Premium Business DSL, as a router comes with this package.

Ignite will enable your Telkom voice line to be ADSL ready at no cost. This eliminates the hassle of dealing with another party - just select "Yes, I'd like an IS Ignite managed Telkom ADSL service" and the appropriate line speed and we'll manage the process with Telkom
Yes.
When you order your DSL service, choose "Yes, I'd like an Ignite-managed Telkom ADSL service", then choose the line speed you want, and we'll take it from there.
Check ADSL availability here.
The service will be shown on your Telkom phone bill. You can also check with Telkom directly.
No. You can have DSL on the same line as your voice line.

Cloud Server

Yes.
For Windows: Use this guide.
For Linux Debian-based distributions: use the command apt-get install mysql-server
For RedHat-based distributions: use the command yum install mysql mysql-server


Follow the steps below.
When you rebuild a server, you will lose all the data on the server and the operating system will be reinstalled. This will essentially start the server from scratch.
1. Log in your account in the top right hand corner of the Ignite website and view your services in the My Services tab.
2. Go to Active Services and find the server you want to rebuild.
3. Click on View.
4. Under the Service Info tab, click the Rebuild button.
5. A prompt will appear telling you what will happen. If you are happy, click OK.
It will take a few minutes to rebuild your server and it will then be ready for you to use.
Before proceeding, please note that by choosing a different OS all data on the server will be lost and the operating system will be reinstalled. This will essentially start the server from scratch.

  • To choose a different OS for your cloud server after purchase, log into your account and view your services.

  • Locate your server under 'Active Services' and click on View.

  • Click on the Customise tab.

  • Select a different OS from the list of available OS's and click on Update Service.

  • Click on the Service Info tab.

  • Click on the Rebuild button.

  • A prompt will appear informing you what will happen, if you are happy click on OK.

  • Your server will be rebuilt within a few minutes and it will then be ready for you to use.

You can't, sorry.
Once you checkout, you can't change the size of your hard drive.

What you can do is buy a new cloud server with a larger storage capacity. You can then transfer your files across to the new server and cancel the old server.
You can't, sorry.
Once you checkout, you can't change the size of your hard drive.
What you can do is buy a new cloud server with a larger storage capacity.
When you buy a large disk or extra storage, it is allocated to your cloud server.
- In Windows: Go to Server Manager > Disk Management to enable the disk or storage.
- In Open Source operating systems you will need to mount the large disk or additional storage.

Domains / DNS

Contact the company you registered the name with and they will unlock it.
No. For security reasons, you can't transfer or change certain domains.
What you can do for now is update your DNS information to point to our DNS. You can then retry the domain transfer after 60 days.
Contact the company you registered the name with. They will give you the code.
Contact the company you registered the name with before they give it to someone else!

There is a renewal or registration fee outstanding. Can the domain be transferred?
Not yet.
Please contact the company you registered the name with. You can transfer the domain name as soon as your payments are up to date.
For some domains, the domain may have been registered or renewed but because the renewal or registration fee is still outstanding, the transfer cannot take place.

Please contact your current provider to arrange payment.
A domain extension is what comes after the 'dot' in your website or email address. Choose the one that suits your organisation best:
- .co.za to show you're a South African company
- .com for an international presence
- .mobi for a mobile presence
- .net for service providers
- .org for charities and non-profit organsations
DNS stands for Domain Name System. It's a system that translates domain names into Internet Protocol (IP) addresses (the address where your website resides), which computers can understand. It also provides a list of mail servers which accept emails for each domain name.
A reserved domain is a domain that has been purchased by someone but has not had any web hosting setup.
A redirected domain will automatically send people to another website, using the URL (website address) you choose.
You can change the website you redirect them to by logging in to your hosting control panel and changing the URL.
1. Log in to your account in the top right hand corner of the Ignite website and view your services in the My Services tab.
2. Search for your hosting product and click View
3. Click on the Control Panel button to open the application in your browser.
4. Then select the Redirect option and apply the relevant changes
You can manage DNS via your hosting control panel once you have logged into the Ignite website.
1. Log in to your account in the top right hand corner of the Ignite website and view your services in the My Services tab.
2. Search for your hosting product and click View
3. Click on the Control Panel button to open the application in your browser.
4. Then go to the specific records that you would like to change e.g. A records, MX records etc.
5. Make the changes.
A FQDN (Fully Qualified Domain Name) is an entire domain name address, including hostname, domain name and top-level domain.
An A record is an address record. It links a domain to a computer's address on the Internet. If you want to point your domain to your website's IP address, you can do this by setting up an A record for your domain.
For example, with an A record the domain www.isignite.co.za points to 196.37.111.154.
A MX record is a Mail Exchange record. It tells the Internet where to send your mail.

You can choose which mail server should process email for your domain. If you have many mail servers, you can list these and give them different priorities. The server with the lowest number will be responsible for the domain. The other mail servers will then be used as backups.
An Alias record is also known as a CNAME (Canonical Name) record. It tells the Internet to direct people to a specific domain.

The Alias record must always be entered as a domain name.
Contact the company you registered your domain with and ask them to transfer it.
You'll also need to tell your Internet service provider (if this is not the same company).

How long will it take for my DNS changes to show?
Up to eight hours.
Please note that for newly registered domains it may take up to 8 hours before the registry's DNS servers respond.

Hosted Premium Mail

Currently, there is no way for us to know that you, in fact, own the domain.

We are working on a process and will have something available soon.
It's an application that runs on your device and enables you to send, receive and organise your email.
Please refer to the following guide for iOS6 devices: View guide.

Please refer to the following guide for iOS7 devices: View guide.
In your zone file for your domain you need to add the following entries:


@ IN MX 10 securemail-mx1.synaq.com.
@ IN MX 20 securemail-mx2.synaq.com.
mail IN CNAME cms.synaq.com.

Web Hosting

Your website address is the same as your domain, for example, www.ignite.co.za

  1. Log in to the Ignite website.

  2. Go to My Services > Active.

  3. Find the hosting service and click View.

  4. Under Hosting Service Details, click on the Control Panel button.


  1. Log in to the Ignite website.

  2. Go to My Services > Active.

  3. Find the hosting service and click View.

  4. There will be an FTP username and password listed on this screen. Use these details to send files to your FTP: ftp..

Fax2Email

A system that sends faxes to your email inbox. The fax will appear as an attachment, either as a .tiff file or a .pdf file.
Fax2Email is a value-added option.

It's available when you buy either a Business DSL or a Hosted Premium Email product.

  1. Log in to the Ignite website.

  2. Go to My Services > Fax Service. You will find your fax number there.

No paperwork

Month-to-month
contracts

16 Services and counting